Refund Policy
At PawHydrate™, we stand behind the quality of our products.
If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order for a refund or replacement.
Eligibility for Refunds:
The product must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase is required (order number or email confirmation).
Non-refundable items:
Used products
Gift cards
Items marked as “final sale”
Process:
Email us at info@pawhydrate.com with your order number and reason for return.
Once your return is approved, you’ll receive a return shipping address.
After inspection, a refund will be processed to your original payment method within 7–10 business days.
Damaged or Defective Items:
If your product arrives damaged or defective, contact us immediately with photos, and we’ll send a replacement at no cost.